WEBSITE TERMS AND CONDITIONS

 

 

1.YOUR BOOKING

We will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and travel on trips with us and take up the offers advertised by us if they are still available. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured on trips. Any person who is under 18 years old must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers. 

The contractual terms of Our Agreement apply between you and us because you have chosen a package trip with us.

 

2.THE PRICE YOU PAY

All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time.

The price quoted on the last Amendment Invoice issued is guaranteed, unless you change your holiday booking. Any increases in our costs which occur after the last Amendment Invoice has been sent will be borne by us. We further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s).

 

3.IF WE CANCEL YOUR BOOKING

We aim to provide your trip as booked. But if, for example, there are not enough people booked on your trip or you do not pay the balance of the trip price on time, we may cancel it. We reserve the right to cancel your trip in any circumstances but if we cancel your trip, except where this is because you have not paid, you can either have a refund or accept a replacement trip from us of equivalent or similar standard and price, if we are able to offer you one. We will not cancel your holiday less than 6 weeks before you go, unless this is the result of one of the events in the 'Important Note - Events Beyond Our Control'.

Important Note - Events Beyond Our Control 

Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, hurricanes and other actual or potential severe weather conditions, and any other similar events.

 

4.PAYING FOR YOUR TRAVEL ARRANGEMENTS

You will be required to pay a deposit to us for each person when you book unless this is within 6 weeks of departure when the full amount for the booking is payable. The deposit amount will be specified by us.

Once confirmed, the booking deposit and any additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in section 3 or as otherwise required by law.

 

5.IF YOU CHANGE YOUR BOOKING

You must ensure all names and details are entered correctly at the time of booking. You will receive an invoice once your booking is confirmed and must contact us straight away if there is something that you need to correct.

you may transfer your booking to another person, providing the following conditions are met:

  • You authorise the change in writing

  • The new lead passenger accepts the transfer and the terms of Our Agreement

  • That person complies with the terms of the existing booking

  • The new lead passenger will be responsible for the payment of any balance due.

 

6.IF YOU CANCEL YOUR BOOKING

If you want to cancel your booking, or part of it, you must contact us as soon as possible. Once your booking has been cancelled you can expect to receive a cancellation invoice within 14 days.

To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your travel arrangements, we'll make a cancellation charge on the scale shown below. You are responsible for paying this charge.

Guide To Our Cancellation Charges

These charges are based on how many days before your booked departure we receive your cancellation notice, and are a percentage of the total cost of your booking.

 

Period Before Departure When Notice Of Cancellation Is Received/ Percentage Of Total Booking Price

70 days or more (Loss of deposit)

69 - 57 days = 30%

56 - 43 days = 50%

42 - 29 days = 70%

28 - 15 days = 90%

14 - 0 days = 100%

Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid

 

If you booked using a Low Deposit Offer, the full deposit amount stated on your confirmation invoice will need to be paid upon cancellation.

 

7.IF YOU HAVE A COMPLAINT

If you have a complaint about your arrangements whilst away, you should contact us straight away by email and we will endeavour to assist. If you are still not satisfied on your return home, you must contact us immediately.

 

8.CONDUCT WHILE TRAVELLING

We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at risk.

If you are disruptive and prevented from departure at the start of the trip, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges (see section 6). If this occurs whilst on the trip at any of our destinations then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. We will not be liable for any refund, or compensation or any costs or expenses you incur.

For the purposes of this section reference to "you" or "your" includes any other person in your party.

9.YOUR ACCOMMODATION

Any accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or on latest Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.

10.THE CONDITIONS OF YOUR TICKET

If you book via our website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. For example, to provide your e-confirmation, e-ticket, e-cancellation, etc. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via our call centre or in writing as required in our terms and conditions.

 

11.CONTACTING YOU

If you book via our website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. For example, to provide your e-confirmation, e-ticket, e-cancellation, etc. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via our call centre or in writing as required in our terms and conditions.